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Services We Offer

ORDERS

  • Can I change or cancel my order?

Once an order is placed, it cannot be cancelled or changed. 

  • Can I change my shipping address after I place my order?

Once an order is placed we cannot change the shipping address or shipping method. Please double check your shipping information before submitting your order.

  • Can I change or cancel my order?

Once an order is placed, it cannot be cancelled or changed. 

  • About Pre-Orders

Payment is processed upon order placement. Please note that pre-orders are final and cannot be modified or cancelled, including adjustments to shipping details.

  • Why was my order canceled? 

If we need to cancel your order due to lack of product availability, we will notify you by email and will refund the amount charged immediately. Please note that it may take up to 10 business days to process the refund.

PAYMENTS

  • What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex, Discover), Paypal and ShopPay. We also offer mobile payment options through Amazon Pay and Apple Pay. 

  • My transaction is not being processed. What should I do?

For the security of our shoppers, our checkout process includes fraud protection measures. If you encounter a "TRANSACTION CANNOT BE PROCESSED" error message, please contact your bank to authorize the transaction.

SHIPPING

  • When will my order ship?

Standard processing time for orders is 2-5 business days. Orders placed after 10:00 AM PST may be processed the following business day. 

Processing and shipping times may increase during specific collection launches, holidays, and other peak seasons.

  • How long will it take to receive my order?

Orders can take up to an additional 3-7 business days to arrive once they leave our distribution center.

  • I have not received my order, what should I do?

For inquiries regarding undelivered orders, please contact Client Services at shop@newloomapparel.com and initiate a carrier claim.

Delivery discrepancies must be reported within 14 business days of scheduled delivery. Claims cannot be processed beyond this period.

RETURNS

  • What is your return policy?

only damaged or mismatched products can be returned.

  • How can I initiate a return?

If your item is eligible for return

  • How long will it take to receive my refund?

Please allow up to 5-14 business days for the refund to appear on your bank statement.

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